1ecom Privacy Policy

1ecom is an internationally licensed online casino and sports betting platform operating at https://1ecom.org. We serve registered players across Pakistan, including in Karachi, Lahore, Faisalabad, and Islamabad, offering cricket betting, live casino games, premium slots, keno, and WM Live studio gaming experiences — all processed in Pakistani Rupees (PKR).

For the purposes of this Privacy Policy, 1ecom acts as the data controller in respect of all personal data collected from players who register on or interact with the 1ecom platform. This means that 1ecom determines the purposes for which, and the means by which, your personal data is processed.

If you have any questions about how 1ecom processes your data, or if you wish to exercise any of your data rights, you may contact us at any time via the contact details set out in Section 15 of this Policy.

1ecom collects the following categories of personal data from registered players and visitors to the platform:

1ecom collects personal data through the following channels:

• Direct interactions: Data you provide when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
• Automated technologies: As you interact with the 1ecom platform, we automatically collect Technical Data and Usage Data using server logs, cookies, pixel tags, and session recording tools. Full details are in Section 7.
• Payment providers: When you make a deposit or request a withdrawal via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, those providers may share transaction confirmation data with 1ecom to allow us to credit or debit your account correctly.
• Identity verification partners: 1ecom may use third-party KYC and anti-fraud service providers to verify the identity documents you submit. These partners process your data solely on our behalf and under strict data processing agreements.
• Publicly available sources: In limited circumstances relating to fraud prevention or regulatory compliance, 1ecom may cross-reference information you have provided against publicly available registries or sanctions lists.

1ecom uses the personal data we collect for the following defined purposes:

• Account management: To create, maintain, and secure your 1ecom account, including verifying your identity, processing your login, and managing your account preferences and settings.
• Service delivery: To process your bets, casino game sessions, keno purchases, and WM Live entries, and to display your transaction history and gaming records accurately within your account.
• Payment processing: To process PKR deposits and withdrawals via your chosen payment method, reconcile transactions, and issue any applicable refunds.
• KYC and fraud prevention: To verify your age (21+ minimum), confirm your identity against your CNIC, detect and prevent fraudulent activity, money laundering, and multi-account abuse.
• Regulatory compliance: To comply with our international gaming licence obligations, including record-keeping requirements, suspicious activity reporting, and responsible gaming mandates.
• Customer support: To respond to your queries, resolve disputes, and process complaints in a timely and effective manner.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling behaviour and to administer self-exclusion or account limitation requests where requested or required.
• Marketing and promotions: To send you information about 1ecom promotions, PSL betting offers, and new game launches — but only if you have opted in to receive such communications. You may opt out at any time.
• Platform improvement: To analyse aggregated usage data in order to improve the 1ecom platform's performance, user experience, and game offering.

1ecom processes your personal data on the following legal grounds, which are consistent with internationally recognised data protection principles:

• Contractual necessity: Processing your identity, contact, and financial data is necessary to fulfil the contract between you and 1ecom — specifically, to open and operate your account and to process your bets and payments.
• Legal obligation: 1ecom is required by its international gaming licence to conduct KYC checks, retain transaction records, and report suspicious activity. This processing is mandatory and cannot be waived.
• Legitimate interests: 1ecom processes Technical Data and Usage Data on the basis of its legitimate interest in maintaining platform security, detecting fraud, and improving its services — provided that such processing does not override your fundamental privacy rights.
• Consent: Where 1ecom relies on your consent as the legal basis for processing — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

1ecom does not sell your personal data. We may share your data with the following categories of third parties, strictly for the purposes outlined in this Privacy Policy:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — solely to process your deposits and withdrawals.
• Identity verification and KYC providers: Third-party services engaged by 1ecom to verify CNIC documents, screen against sanctions lists, and perform fraud risk assessments.
• Game content providers: Certified game studios and live casino providers whose games appear on the 1ecom platform. These providers may receive limited session data (e.g., player ID, stake amount) to facilitate game delivery.
• Regulatory and licensing authorities: 1ecom's international licensing authority and any competent regulatory body that is legally entitled to request player data as part of an audit, compliance review, or investigation.
• Law enforcement: Where 1ecom is legally compelled to disclose data to law enforcement agencies or courts of competent jurisdiction in connection with criminal investigations or legal proceedings.
• Professional advisers: Lawyers, auditors, and accountants engaged by 1ecom who are bound by professional duties of confidentiality.

1ecom uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather analytical data about how players use our site. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the operation of the 1ecom platform. These cookies enable core functions such as user authentication, session management, and security. They cannot be disabled.
• Functional cookies: Used to remember your preferences, language settings, and display options so that your 1ecom experience remains consistent across visits.
• Analytical cookies: Used to collect aggregated data about how visitors navigate the 1ecom platform, which pages are visited most frequently, and where users encounter errors. This data is used solely to improve platform performance.
• Marketing cookies: Used only with your prior consent to deliver relevant 1ecom promotional content. If you have not consented to marketing cookies, none will be set.

You may manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to use certain features of the 1ecom platform, including account login and game access.

1ecom retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by our licensing obligations and applicable law. The following general retention periods apply:

Following the expiry of the applicable retention period, 1ecom will securely delete or anonymise your personal data in a manner that prevents recovery or reconstruction.

1ecom has implemented a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your browser or device and the 1ecom platform.
• Encrypted storage of all personal data and financial records held on 1ecom servers.
• Role-based access controls ensuring that only authorised 1ecom personnel can access player account data, and only to the extent necessary for their specific job function.
• Multi-factor authentication required for all internal administrative systems that have access to player data.
• Regular security audits and penetration testing conducted by independent third-party security specialists.
• Incident response procedures to detect, contain, and notify affected parties of any data breach in a timely manner, consistent with our licensing obligations.

As a registered 1ecom player, you hold the following rights in respect of the personal data we hold about you:

• Right of access: You may request a copy of all personal data 1ecom holds about you. We will provide this within 30 days of a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: In certain circumstances — for example, where data is no longer necessary for the purpose for which it was collected — you may request the deletion of your personal data. This right is subject to our overriding legal obligation to retain certain records under our licensing and AML compliance requirements.
• Right to restriction: You may request that 1ecom suspends the processing of your data while a dispute or correction request is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you may request your data in a structured, commonly used, machine-readable format.
• Right to object: You may object at any time to the processing of your data for direct marketing purposes. Upon receipt of such an objection, 1ecom will cease marketing communications immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the 1ecom support team using the contact details in Section 15. We may need to verify your identity before processing your request.

As an internationally licensed gaming platform serving Pakistani players, 1ecom may transfer personal data to servers and service providers located outside Pakistan. Such transfers may occur in connection with cloud hosting infrastructure, KYC verification services, and game content providers whose systems are operated in other jurisdictions.

Wherever personal data is transferred outside Pakistan, 1ecom ensures that appropriate safeguards are in place to protect that data to a standard at least equivalent to the protections applicable in Pakistan. These safeguards may include contractual data processing agreements, standard contractual clauses, or transfers to jurisdictions that maintain recognised data protection frameworks.

The 1ecom platform is strictly intended for adults aged 21 years or older. 1ecom does not knowingly collect personal data from any person under the age of 21. If you are under 21 years old, you must not register an account or use any part of the 1ecom platform.

If 1ecom becomes aware, or has reasonable grounds to believe, that personal data has been collected from an individual under 21 years of age, that data will be deleted without delay and the associated account will be suspended pending investigation and permanent closure.

The 1ecom platform may from time to time contain links to third-party content providers, game developers' information pages, or payment provider portals. This Privacy Policy applies solely to the 1ecom platform and does not extend to any third-party websites or services you may access via those links.

1ecom has no control over the data collection or privacy practices of third-party websites and accepts no responsibility for them. We encourage you to read the privacy policies of any third-party site you visit before submitting any personal data to that site.

1e com reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform functionality. When we make material changes to this Policy, we will notify registered players via email and/or a prominent notice on the 1ecom platform prior to the changes taking effect.

The "Last Updated" date at the top of this Privacy Policy will always reflect the date on which the most recent version came into effect. We encourage you to review this Policy periodically to stay informed about how 1ecom protects your personal data. Your continued use of the 1ecom platform following the posting of any updated Privacy Policy constitutes your acknowledgement of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 1ecom processes your personal data, please contact our Data Protection team using the details below. Our support team is available 24 hours a day, 7 days a week.